Refund Policy

Returns 

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

Please submit a ticket or contact us before returning your package. There are certain situations where only partial refunds are granted (if applicable).Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds 

 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@jilanihandicraft.com 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  info@jilanihandicraft.com